Return & Refund Policy of Mingyuan Lighting

1. Eligibility for Returns & Refunds

1. We shipped wrong models, wrong specifications, wrong color temperatures or wrong quantities as stated in your official order contract;
2. Factory manufacturing defects confirmed by our technical team (light failure, abnormal heat dissipation, circuit damage within the product warranty period);
3. Damages caused during shipping, with complete unboxing photos/videos provided within 48 hours after receiving goods.

Non-Returnable Situations

• Custom-made lighting products (custom size, customized color, personalized printed logo, project tailor-made fixtures);
• Goods returned without prior written confirmation from our sales team;
• Damages caused by improper installation, man-made collision, wrong voltage use, unauthorized disassembly or long-term overloading;
• Normal light attenuation after long-term use, scratches on surface that do not affect lighting function;
• Orders cancelled after production has started or goods have been dispatched;
• Bulk goods rejected simply due to personal preference, market demand changes or misjudgment of project design.

2. Time Limit for Return Application

1. For shipping error / factory defective products: You must submit a return application with supporting photos, videos and order number within 15 calendar days upon receipt of cargo.
2. For shipping damage claims: All evidence must be sent to us within 48 hours after delivery signature.
3. Out-of-limit applications will not be processed for any return or compensation.

3. Return Process

Important Notice

4. Shipping Cost Responsibility

1. Our fault (wrong item, factory defect): We cover the cost of resending replacement goods; the return freight of defective products shall be borne by us.
2. Customer-initiated eligible returns (negotiated special circumstances): All return shipping fees, import duties, customs clearance charges shall be fully paid by the buyer.
3. Shipping damage compensation: We will coordinate with logistics providers for loss compensation after receiving complete evidence.

5. Refund Rules

1. If you choose a full refund after returned goods pass inspection: We will process the refund via your original payment method within 10 working days. Bank transfer or third-party payment processing delays are not within our control.
2. Partial refund: For minor defective batches that you agree to keep without return, we offer partial price deduction as compensation based on negotiation.
3. Deduction standard: If returned goods have packaging damage or minor wear, a reasonable restocking fee (5%–20% of unit price) will be deducted from the refund amount.

6. Product Exchange Service

7. Warranty vs Return Policy

• Returns solve pre-installation problems such as shipping mistakes and factory defects before formal use;
• The product warranty covers free spare parts replacement for functional failures within the warranty period, but does not support full goods return.

8. Policy Revision

9. Contact Information for Return Inquiries

Usage Tips

1. Designed for B2B lighting wholesale & engineering orders, fit for overseas website checkout/help center page;
2. Clear division of customized & standard products, avoid after-sale disputes with foreign distributors and project clients;
3. Strict evidence and time limit clauses reduce unnecessary return losses for your lighting factory.